Elevated rendering errors

Incident Report for imgix

Resolved

This incident has been resolved.
Posted May 20, 2025 - 09:10 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 20, 2025 - 09:01 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted May 20, 2025 - 08:57 PDT

Investigating

We are currently investigating elevated render error rates for uncached derivative images and the Management API in the NA region. We will update once when we obtain more information.

Previously cached derivatives are not impacted.
Posted May 20, 2025 - 08:40 PDT
This incident affected: Rendering Infrastructure and Web Administration Tools.
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